Creative Problems Solving Techniques

Introduction

The Creative Problems Solving Techniques course is designed to equip participants with the
knowledge, skills, and strategies necessary to effectively identify, analyze, and solve problems in
various personal and professional contexts. Problem-solving skills are essential for individuals and
organizations to overcome challenges, make informed decisions, and achieve desired outcomes.
This course aims to provide participants with practical techniques and tools for approaching
problems systematically, generating creative solutions, and implementing effective problem-
solving strategies.
The course is based on the assumption that problems are often addressed passively, with individuals
focusing more on dealing with the consequences rather than addressing the root causes.
Consequently, problems are solved using ad hoc assumptions and past experience rather than
proven methods or tools. In addition, individuals often struggle to solve problems effectively
because they fail to clearly define the issues, consider possible causes, or select the right solutions

Target Audience

This course is suitable for:
 Professionals at all levels who encounter problems and challenges in their work and need
to develop effective problem-solving skills.
 Managers, team leaders, and supervisors responsible for solving complex problems and
making critical decisions within their teams or organizations.
 Project managers and individuals involved in process improvement initiatives or problem-
solving projects.
 Anyone interested in enhancing their problem-solving abilities to become more effective
in personal and professional contexts

Learning Objectives

Upon completion of this course, participants will:
 Understand the importance of effective problem-solving skills in personal and professional
success.
 Learn techniques for identifying and defining problems clearly and accurately.
 Develop skills in analyzing problems, identifying root causes, and generating potential
solutions.
 Gain insight into creative problem-solving techniques and strategies for thinking outside the
box.
 Learn how to evaluate alternative solutions and make informed decisions based on available
information and criteria.
 Understand the importance of collaboration and teamwork in problem-solving and decision-
making processes.
 Develop a systematic approach to problem-solving and implement effective problem-
solving strategies in various contexts

Organizational Benefits

✓ Better-quality, evidence-based decisions

✓ Faster and more structured problem resolution

✓ Improved risk awareness and prioritisation

✓ Stronger accountability and execution

Course Content

Module 1: Introduction to Problem Solving
Module 2: Problem Identification and Definition
Module 3: Problem Analysis and Root Cause Identification
Module 4: Generating Solutions
Module 5: Implementing Solutions
Module 6: Evaluating and Selecting Solutions
Module 7: Collaboration and Teamwork in Problem Solving
Module 8: Developing a Problem-Solving Approach
Concluding remarks, action planning and wrap-up

Duration

This is a one (1) day course

Delivery

Onsite | Online | Hybrid